Do you want to join us on our journey to change the travel industry? Sembo is building the coolest product in travel history. Do you have what it takes to work in a fast paced and creative environment? If so, then you want to join us, and we want you!

The overall task and responsibility of the role is to with a proactive approach oversee existing and new customers that are connected through API. This includes ensuring commercial and technical optimization, maintenance, and revenue growth of existing and new partnerships. Important to monitor performance impact, mapping done by customers etc on a daily/weekly basis and actively work to improve relationships internally and externally. We can offer you a workplace where you can be based anywhere in the World, but preferably this role is based in Palma/Mallorca. You will be part of the Accommodation team.

As the Technical Account Manager, you will be responsible for driving end-to-end API integrations with new clients as well as optimizing existing connections. Externally, you will work directly with our customers' sales and technical teams on a regular basis to ensure the B2B team can deliver.

This role is responsible for providing expertise on how to maximize the distribution of Stena Line Travel Groups B2B accommodation portfolio into Clients channels through driving best practices among the Sales Community, developing and managing the delivery and visibility of our hotel portfolio and automating reports and tools to be consumed by our key stakeholders (internal teams or customers).

Scope covers all B2B sales regions and attention to API Core Clients is prioritized, but support on Long-tail / Digital Sales is also provided.

Ensure Adoption of Commercial Excellence & Projects Initiatives focused on B2B sales by providing content and expertise and follow up to ensure implementation is effectively done and new requirements are gathered and implemented.

Support Sales Managers and clients’ demands, by proactively analyzing accounts configuration, identifying gaps / opportunities & product display status, draw conclusions and present them to Sales Managers / Clients, ensure completion/follow up from Sales Manager.

Mapping development requirements, support users / FTP creations, Crawler and adoption by Sales Managers ensuring Core clients are correctly set up.

Maintain daily contact with B2B sales departments (KAMs etc), ensuring optimization tools and reports are adopted through smooth communication flow and continuous feedback for improvement purposes.

Represent the company at client meetings if required, which aim to support deepdive optimization requirements and their performance with Stena Line Travel Group, as well as virtual workshops, trade shows etc.

It is a role of expertise, entrusted to manage most complex issues with clients on API Distribution, managing the optimization and maximizing clients.

Skills:

• Comprehensive knowledge of distribution channels in travel industry

• Strong team playing skills, Ability to work in team as well as individually

• Project management and ideation skills

• Must be comfortable working in a fast paced multicultural and constantly changing organization

• Good knowledge from day to day use of SQL, XML, JSON

• Knowledge of G-Suite (Sheets, Doc, Slides).

• Multilingual position, English is a must, other languages are highly recommended

• Strong presentation, verbal and written communication

• Ability to work with tight deadlines

• Analytical thinking

• Organized, good listener and on point summarizing techniques

• Creative mind / open mind. Out of the box thinker

• Hands on / Can do attitude

Experience:

• 3 to 5 years experience in travel industry, being 1 to 2 years experience within the online accomodation distribution business in optimization-related roles

• Previous experiences in commercial and analytical role/position with KPI tracking

We offer an exciting and varied job with good professional development and development opportunities. Here, no workflow or process is so established that it cannot be challenged by your energy and initiative. In Sembo, good ideas are valued and implemented.

Sembo is part of the Stena Sphere, one of Sweden’s largest family-owned corporate groups.

Our main office is based in Helsingborg, Sweden, and we have offices in Frederikshavn, Denmark and Palma, Mallorca.

If you have questions about the position, please contact Bruno Trathaug on +34 600 809 175 or via bruno.trathaug@stenalinetravelgroup.com Send us a motivated application and your CV as soon as possible. We hold ongoing interviews and hire the right candidate regardless of the application deadline.