Are you ready to join us on our journey to change the travel industry?
Sembo is building the coolest product in travel history. Do you have what it takes to work in a fast paced and customer focused environment? If so, then you want to join us, and we want you!
Sembo is a Swedish company and part of the Stena Sphere, one of Sweden's largest family-owned corporate groups. We have our HQ in Helsingborg and since 2017 we also have our beloved office in central Palma. Now over 50 colleagues are located in Palma working in IT, Production and Customer Service. Even though we are a Spanish company in Mallorca, we still celebrate "kanelbullens dag" and holidays that include Swedish fika. Hope you don't mind!
We are looking for a Customer Service Executive (Native German language) to join our growing and talented team in Palma. We offer a fixed monthly salary and several benefits, which includes:
- Gym membership
- Centrally located office in Palma
- Great holiday days allowance
- Generous contribution to personal hotel reservations
- Fredagsfika and invites to company events several times a year
- Very talented and friendly colleagues
- Great career opportunities
- Offer excellent Customer Service via call, email and chat
- Support growth in customer service reviews via different social channels
- Adapt to customer needs and provide a seamless customer experience
- Tailor your communication method to deal with each customer’s needs
- Support sales growth in all business areas
- Assist in any operational requirements
- Work together within a team to achieve overall Departmental targets
We need you to:
- Be fluent in both German and English language both spoken and written
- Ability to learn new inhouse and external systems
- Think outside the box to ensure all customer requirements are met
- Be flexible and support a 7 day a week operation
- Be a good team player because we are best when we collaborate
- Have a passion for travel
In this position, you will report directly to our Customer Service Team Manager, Christel. Don't wait to apply!