Are you ready to revolutionize the travel industry with us? At Sembo, we’re on a mission to inspire journeys you never thought possible through AI-powered solutions. Our core values – We are innovators, We care, and We keep it simple – drive everything we do. Join our vibrant team and become part of a company that values creativity, laughter, and innovation.

We are looking for...

Our next Flight Operation Agent to help our team to manage of our flight reservations and servicing. We are looking for someone who thrives on accuracy and efficiency throughout the entire booking lifecycle.

Who we're looking for:

• You have a deep understanding of GDS systems (preferably Galileo), is required.

• You are comfortable handling the "nitty-gritty" of NDC and LCC bookings.

• You are an expert in fare constructions, reissues, refunds, and complex itinerary adjustments.

• You have a sharp eye for detail when it comes to compliance, airline rules, and ADM/ACM handling.

• You are a problem-solver who enjoys identifying process improvements to make workflows smoother.

• You are a team player who enjoys supporting internal Customer Support agents with complex flight matters.

• You are excited to be onsite at our office in either Helsingborg (SWE), Wroclaw (PL) or Palma de Mallorca (ES).

And hey – even if you don’t feel like you tick every single box, we’d still love to hear from you. We care just as much about mindset, curiosity, and cultural fit as we do about ticking off skills on a checklist.

Some perks of working at Sembo

• Flexible hours to help you balance life and work.

• Work from anywhere for up to three weeks a year.

• Enjoy a paid day off on your birthday.

• Receive a 5000 SEK annual healthcare allowance.

• Enjoy free snacks and drinks at the office.

• Get generous staff discounts on accommodations worldwide.

What you'll be doing:

• Manage daily flight operations across GDS, NDC, and LCC platforms.

• Oversee the full servicing lifecycle, from initial booking creation to complex changes and fare recalculations.

• Ensure full compliance with airline rules and manage BSP processes effectively.

• Drive enhancements in our operational workflows to increase efficiency.

• Act as the go-to expert for internal teams regarding high-level flight operations support.

Our recruitment process:

Your journey starts with a 30-minute digital chat with Ronja Malekzadegan our People and Culture Partner— an opportunity to introduce yourself and learn more about Sembo.

Next, you’ll meet with Fredrik Olsson our Chief Commercial Officer to dive deeper into the role and how you’d fit within our operational team.

Finally, you’ll be able to meet some of the team based in one of our hubs. This step is an opportunity for both you and us to explore how well we align and ensure a great match for collaboration and team fit.

We know that diverse teams build better companies – and we’re committed to creating an inclusive workplace where everyone can thrive. We're excited to welcome you to Sembo and look forward to reading your application! We will interview candidates continuously.

Sembo Group is part of Stena Line Travel Group and of the Stena Sphere, one of Sweden’s largest family-owned corporate groups.